Praxis provides a full range of maintenance contracts ranging from Pro-Active Managed Services to ‘Reactive Guaranteed Response Maintenance Agreements’.
All equipment is liable to failure and every business has to know that in the case of outage due to failure of critical equipment that they can count on their service partner to provide response times, at a reasonable cost, that will cater for them in these difficulties.
Praxis provides various maintenance contract products tailored to all requirements and budgets. A maintenance contract is a legal agreement between Praxis and the client, signed by both the client and Praxis at the outset, stipulating:
- Summary Of Service e.g. priorities, response times etc.
- Inventory Of Infrastructure Supported
- Escalation Procedures
- Roles, Responsibilities and Duties.
Our contracts range from simple telephone support contracts to full-site ‘parts and labour’ contracts.
Praxis offers Remote VPN support as standard in all its’ maintenance packages – allowing you to have an engineer working remotely on your system within minutes as opposed to having to wait for them to physically arrive on site.
Through certification and partnering with all the major manufacturers e.g. Microsoft Certified Partner, Compaq Accredited Partner, Dell Approved Implementer, Sonicwall Medallion Partner etc. we have a direct line to them ensuring escalation is quick and efficient.
For further information on our maintenance contracts please contact us.